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Contact support

Dashboard

Open a ticket and follow the conversation.

Email

Write to [email protected] — your email becomes a ticket.
A ticket is one conversation, whichever way you use: reply by email to a ticket you opened in the dashboard and the reply lands in the same thread, and the other way round. Keep the ticket reference (TKT-…) in the email subject when you reply so it reaches the right conversation.

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What to include

  • Which server or app — its name and id.
  • What you did, what you expected, what happened instead.
  • For API problems: the endpoint, the time, the HTTP status and the full error body — especially code. Never include your API key.