> ## Documentation Index
> Fetch the complete documentation index at: https://docs.storiza.store/llms.txt
> Use this file to discover all available pages before exploring further.

# Getting help

> Open a ticket from the dashboard or by email.

## Contact support

<CardGroup cols={2}>
  <Card title="Dashboard" icon="layout-dashboard" href="https://dashboard.storiza.store/support">
    Open a ticket and follow the conversation.
  </Card>

  <Card title="Email" icon="mail" href="mailto:support@storiza.store">
    Write to [support@storiza.store](mailto:support@storiza.store) — your email becomes a ticket.
  </Card>
</CardGroup>

A ticket is one conversation, whichever way you use: reply by email to a ticket you opened in the dashboard and the reply lands in the same thread, and the other way round. Keep the ticket reference (`TKT-…`) in the email subject when you reply so it reaches the right conversation.

### What to include

* **Which server or app** — its name and id.
* **What you did, what you expected, what happened instead.**
* **For API problems:** the endpoint, the time, the HTTP status and the full error body — especially `code`. Never include your API key.


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